We work directly with fire and EMS agency staff to enhance how they use the tools and data systems they already have. Our focus is on:

• Improving workflows for cleaner data handling

• Enhancing visualizations to clearly communicate trends

• Supporting data storytelling for leadership, city officials, or the public

• Maximizing existing tools to avoid unnecessary costs or disruption

We specialize in analyzing large datasets to uncover valuable insights, including: 

• GIS Analysis for response planning and resource allocation.

• Predictive Modeling to forecast trends and future needs.

• Research & Reporting to build/improve evidence based practice

• Natural Language Processing to get standard data from narratives

We work one-on-one with fire and EMS agencies to turn data into actionable insights, offering expertise in:

• Data acquisition from sources like ESO, NEMSIS, and BEMS

• Use of both de-identified and agency-specific data to support tailored analysis and insights

• Optimizing existing tools and workflows for better data handling, visualization, and storytelling

• Benchmarking performance to compare your agency with state and national EMS trends

We assist EMS administrative teams in making sense of operational data—even when it’s spread across multiple Excel files, systems, or inconsistent formats. Our support includes:

• Documentation practices – Reviewing charting workflows to improve accuracy, completeness, and compliance

• Response and transport times – Identifying delays, inefficiencies, and opportunities for faster service

• High-frequency demand analysis – Pinpointing peak call times to inform staffing and deployment

• Resource allocation – Mapping unit distribution and station coverage to match actual demand